After Sales Service Advisor
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Job description
Established since 1956 in the east of Montreal, Christin CHEVROLET BUICK GMC is a leader in marketing GM passenger vehicles and commercial-use vehicles.
Our after-sales service team is looking to recruit a candidate with a minimum of 3 years of experience in customer service management for a commercial automotive dealership service.
If you're looking for a dynamic work environment, with a strong team spirit and a loyal and dedicated clientele, join the after-sales service team at Christin Chevrolet!
The Service Advisor position is the link between the customer and the mechanical workshop.
• The Advisor is responsible for demystifying the information provided by the client and for identifying the mechanical problem.
• The candidate is responsible for planning and estimating the work and is the resource Advisor for everything related to the maintenance, prevention and repair of a vehicle.
• The Service Advisor makes every effort to meet the needs of the driver who comes to the workshop for regular maintenance of a vehicle or for a mechanical problem.
• The jobholder greets clients, establishes a relationship of trust with them, identifies the needs and interprets the information received in order to transmit it to the workshop Technician by writing the work order.
• The incumbent informs customers about the various systems and operations of the motor vehicle, offers prevention services and follows up with customers to increase loyalty.
• The candidate must have a minimum of 3 years of experience. Any experience with electronic field will be considered an asset. An experience of ERA and Reynold's & Reynold's management software would also be an important asset.
On-site training will be provided through our certification program to GM Pro certified Service Advisors.
We offer excellent working conditions.
Please submit your application via Auto-jobs.ca.
Training
Ongoing training will be provided on-site according to our certification program offered to GM Pro certified after-sales service advisors.