Autobody Collision Centre Manager

About:

Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision is one of Canada's most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.

CSN Dundas Valley Collision Centre, a trusted industry leader in auto body repair since 1979, was proudly recognized as the 2023 CSN Shop of the Year in Canada. Now, as our first-ever CSN Concept Store, this state-of-the-art, 10,000-square-foot facility located in Dundas, Ontario, stands at the forefront of innovation. With 11 OEM certifications, including Tesla, this high-performing shop will serve as the central hub for piloting groundbreaking initiatives and streamlining processes. Our mission is to drive growth, enhance performance, and simplify operations across the CSN network.

Summary:

We are seeking a dynamic Collision Repair Centre Manager to oversee our operations and ensure the smooth running of our facility. The ideal candidate will be responsible for manag ing staff, overseeing customer inquiries, and driving sales to meet targets. This role is integral to the overall operations of the repair facilities growth and performance. CSN Dundas Valley is a Concept Store where new concepts and products will be tested in a real environment. The successful candidate will have a hand in shaping the Collision Industry, and aid with impactful resources for other CSN Licensees.

The candidate would report to the CSN Operations Manager Concept Store.

 

• Strong Leadership and clear communication skills to lead the team toward achieving goals.
• Ability to plan and implement new processes and products for testing purposes.
• Ensure proper handling and efficient processing of insurance claims, and repair process.
• Review quality control measures to ensure all repairs exceed industry standards and customer expectations.
• Manage inventory of parts and supplies, placing orders as necessary to ensure materials are available for timely repairs while cost containment is regulated.
• Hire, train, and supervise auto body technicians and support staff, fostering a team environment that encourages skill development and high performance.
• Develop and maintain relationships with parts vendors and suppliers to secure favourable terms and pricing.
• Manage customer feedback while providing exceptional service to ensure customer satisfaction and repeat business.
• Analyze financial statements, sales reports, and other performance data to identify opportunities for cost savings and efficiency improvements.
• Collaborate with upper management to develop strategies for improving shop efficiency and profitability.
• Optimizing the Repair schedule for efficient production throughput and WIP management.
• Overseeing all aspects of the Repair Facility, day to day operations, planning and target setting.

Requirements

Qualifications, Experience and other requirements:
 

• Experience working with Bodyshop Connect an asset
• 5+ years of proven experience in store management or a similar role
• Excellent communication and interpersonal abilities
• Proven teambuilding and leading experience
• Sales and negotiation aptitude

Personal Attributes:
 

• Organizational skills/Time Management:Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker.
• Flexible Thinking:Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision

On-the-Job Exposure to the following elements:
 

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

Benefits
 

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule: Monday to Friday (8 am - 5 pm)

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision "CSN" does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.