Manufacturing Site IT Operations LAN/Operations Specialist

Job Description

On Site: This position requires to work on site on a full-time basis for multiple shift rotations.

The Role

This role entails maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals. Additionally, you will document, maintain, upgrade and/or replace hardware and software systems. You will need to be familiar with a variety of the field's concepts, practices, and procedures. You will plan, direct and coordinate activities pertaining to operations affecting information technology in GM's business process areas.

You will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You are someone who is familiar with a variety of the field's concepts, practices, and procedures; holds themselves and others accountable for demonstrating GMs values and cultural behaviors. You are to model GM behaviors and craft a winning culture.

What You'll Do

Operations Specialist Support Scope
 

• Under specific guidelines performing work directed from the site IT manager.
• Perform asset management inventory updates.
• Support End User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets).
• Use remote PC Management tools to assist users.
• Complete assigned IT project tasks.
• Use corporate IT tools to perform remote device management and user support.
• Build clients (PCs, Laptops, printers, wireless devices, tablets) per common procedure(s).
• Participate with cross functional teams as required.
• Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals.
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
• Perform all IT Operations Specialist responsibilities.
• Support GM managed LAN and WAN network infrastructure Hardware.
• Support Wireless network and end device configuration / replacement.
• Support the GM managed Supplier network.
• Support Teleconference devices.
• Interface with plant engineering / maintenance for network support including the IECN network.
• Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff.
• Perform and Support network Change Controls as required.
• Maintain plant network and device documentation.
• Troubleshoot all network incidents and device issues.
• Perform CISCO switch, AP and WhereNet hardware configuration / replacement.
• Configure network switch ports for IT devices.
• Support infrastructure project assigned tasks.
• Coordinate install new network drops (facilities/contractors).
• Support all network requests for new servers deploys.
• Complete plant network ticket requests.
• Maintain IP addresses and DDI entries.
• Manage assigned network projects.
• Manage Cornerstone network items.
• Maintain asset management for network equipment including network spares.
• Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place.

Local Area Network Support Scope
 

• Documenting, crafting, staging/testing, configuring, planning, implementing, solving, and supporting Telecom installations.
• DOCUMENT: Building/Maintaining/Updating GM Telecom documentation and processes.
• SUPPORT: Providing technical support for operational issues and/or problems. Troubleshooting, diagnosing, and resolving network problems.
• STAGE AND TEST: Testing and validating new hardware, software, and procedures for existing technologies, as well as any newly developed technologies.
• IMPLEMENT/CONFIGURE: Demonstrating working knowledge in areas of specialization that include LAN, WAN, WiFi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations. Making recommendations for improvements.
• DESIGN: Crafting Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
• MONITORING: Building, tracking, and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies
• PLANNING: Planning, executing, and communicating Upgrade and Migration activity. Leading capacity planning activities.
• EFFECTIVE COMMUNICATION: Collaborating and communicating with multifunctional functional teams through appropriate media (written and verbal). Facilitating group discussions. Building presentation material and presenting at team level.
• KNOWLEDGE: Intermediate knowledge of ITIL methodology. Advance knowledge within the Telecom service they support. Intermediate understanding of our monitoring, reporting, and communication standards.

Additional Job Description

Your Skills & Abilities (Required Qualifications):
 

• Diploma or degree in a related field and/ or equivalent experience
• Possess 5-10 years of IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)
• Experience migrating win7 to win10, to win11 OS
• Experience with basic network concepts
• Ability to work on rotating shifts

What Will Give You A Competitive Edge (Preferred Qualifications)
 

• Manufacturing hand-on experience
• Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
• Good Windows PC and peripheral support skills
• Basic understanding of LAN/WAN concepts
• Basic understanding of wireless communication
• Experienced IT Security knowledge
• Applies sound skill, experience, and judgment to troubleshoot reported issues
• Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
• Experience with data, video, and voice services

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

Benefits Overview

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave;

• Healthcare, dental, and vision benefits;

• Life insurance plans to cover you and your family;

• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement;

• GM Vehicle Purchase Plan for you, your family and friends.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.