Parts Advisor, Mulgrave

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. The role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities
 

• Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
• Return missed phone calls and emails promptly
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
• Accurately record parts transactions and data into Dealer Management System - attention to detail critical
• Conduct Transactions w/ systems; walk customer through order and provide summary
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers
• Maintain records of time, expenses and materials
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order
• Perform other related duties as assigned
• Help maintain cleanliness of service centre
• Effectively handle multiple priorities, organize workload, and meet deadlines

Requirements
 

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Experience in automotive equipment and servicing methods
• DMS Systems, SAP, MS Office Suite
• 1-3 years' experience in the automotive industry
• Excellent oral and written communication skills as well as the ability to follow instructions required
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a parts advisor
• Dealer automotive service experience a plus

Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
 

• Employee Stock Purchase Plan (ESPP)
• Parental leave (no minimum employment period)
• Primary carers - 18 weeks at full pay or 36 weeks half pay
• Secondary carers - 6 weeks full pay
• Employee Vehicle Loan Program
• Novated Leasing (AU only)
• Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them
• Bike to work - $10 per day if you cycle to work
• Birthday Leave & Volunteer Leave