Service Advisor - commercial vehicles

Brief job description:

- Greet customers and gather information required to identify and define customers' vehicle repair and maintenance needs;
- Sell maintenance services and organize work schedules while ensuring quality customer service;
- Hold a card issued by the parity committee in regions subject to collective agreement decrees, where applicable.

Main duties:

- Greet customers warmly upon arrival and obtain information about their car;
- Explain to customers the nature of the work performed and all related costs;
- Advise customers on how to care for their car, and stress the importance of maintaining it according to the manufacturer's technical specifications;
- Ensure that customers are informed of any promotions or services offered by the dealership;
- Be responsible for answering phone calls, e-mails or text messages concerning appointments and work in progress;
- Schedule service appointments;
- Obtain information about customers and their cars before they arrive at the dealership whenever possible;
- Sell lubrication, safety inspection and similar services, or any other maintenance required by the manufacturer;
- Record customer car problems accurately on the repair order;
- Allocate tasks to technicians;
- Take into account previous overhauls, inspect the car and make recommendations for additional repairs;
- Prepare a detailed and accurate estimate of the cost of labor and parts;
- Set turnaround time and check with shop dispatcher, if necessary;
- Obtain the customer's signature on the repair order and give him a copy;
- Establish customer's method of payment and obtain credit approval, if necessary;
- Notify shop dispatcher of work to be performed;
- Check work progress throughout the day;
- Communicate with customers about any changes to specifications or lead times, explain costs and time involved in detail, and obtain appropriate authorization before additional work is carried out;
- Verify the extent of warranty coverage on the vehicle to be repaired before undertaking any work;
- Examine repair orders to ensure that work has been completed and that additional repairs and authorization have been recorded;
- Close repair orders according to standards;
- Ensure cars are parked in designated areas;
- Ensure cars are locked and all keys are properly labeled and stored;
- Ensure service forms, repair lists and price lists are up to date;
- Be active in the quality control process to avoid returns to the workshop;
- Inspect the car body, inform the customer if any work is required and prepare a quotation accordingly;
- Ensure the cleanliness of the work area.

Benefits:

- Dental insurance;
- Complementary health insurance;
- Life insurance;
- Vision insurance;
- Paid vacations;
- Onsite parking.

Send your resume via Auto-jobs.ca.