Service Advisor

We are looking for a PROFESSIONAL SERVICE Advisor to provide service to our valued customers.

Your responsibilities:

- Receive the customer with a smile, listen and take note of customer concerns;
- Verify current warranty coverage and inform customers;
- Inform customers of scheduled and upcoming maintenance;
- Take note of any information needed to help technicians carry out repairs correctly on the first visit;
- Offer customers alternative transport;
- Prepare quotations and inform customers of costs associated with repairs or maintenance work;
- Follow up with the customer during the work to keep them trained and in control;
- Add additional work to work orders;
- Close invoices;
- Listen to technicians to understand the work that has been done and explain it clearly to customers;
- Create a HUMAN contact with customers and offer a friendly and honest service.

The candidate must be Reliable, present and punctual.

Prerequisites:

- The candidate must speak at least French and English;
- Master the Serti system;
- Present a neat appearance;
- At least 5 years of experience in a similar position with a high-volume dealership;
- Ability to work as part of a team is essential.

We offer:

- The opportunity to work with a dynamic, supportive team in a family atmosphere;
- An air-conditioned workshop;
- A salary above the competition;
- Complete insurance program;
- An established clientele.

You'll be supported by a highly experienced service support team, including:

- 5 Service Advisors;
- 4 Appointment Clerks;
- 1 Workshop Controller;
- 1 Foreman;
- 1 Claims Agent;
- 1 Fleet Relations Specialist (P/O request);
- 44 Technicians;
- 2 Managers.

Send your CV via Auto-jobs.ca.