Service Manager

Are you passionate about the automotive industry and looking for a new challenge in a customer service-oriented environment? Longueuil Kia, a recognized industry leader, is looking for a committed Service Manager to join our dynamic team.

As Service Manager, you will be responsible for:

- Oversee and coordinate all after-sales service operations, ensuring an exceptional experience for every customer;
- Motivate and coach a team of technicians and advisors, while cultivating a positive and productive environment;
- Analyze service performance and develop strategies to improve customer satisfaction and operational efficiency;
- Ensure compliance with industry quality and safety standards, through rigorous monitoring of processes;
- Build strong relationships with customers by proactively responding to their needs and concerns.

To accomplish the following tasks:

- Monitor work progress;
- Hire and manage personnel;
- Maintain, repair or replace equipment and tools;
- Provide training and coaching;
- Manage various contracts with suppliers;
- Implement strategies;
- Offer manufacturer's preventive maintenance programs;
- Optimize internal procedures;
- Open and close work orders;
- Plan and manage operations;
- Distribute work;
- Supervise the department.

We are looking for someone with:

- At least 5 years of experience in a similar role in the automotive industry;
- Exceptional leadership and communication skills;
- Ability to work under pressure while remaining customer-focused;
- Knowledge of service management systems and modern automotive technologies;
- Strong business acumen and analytical skills to optimize service performance.

Joining Longueuil Kia means joining an innovative and stimulating environment where professional development is valued. Take advantage of numerous benefits, including

- Gas allowance;
- Personal expenses allowance;
- Friday, the day ends at 2:30 p.m.;
- Ongoing training;
- Retirement plan (RRSP);
- Flexible hours;
- Weekends, we are closed.

Working conditions :

- Dental, disability, drug, travel and life insurance;
- Performance bonuses;
- Cafeteria;
- Work-life balance;
- Sick leave;
- Company closed on weekends;
- Paid continuing education;
- Summer and flexible working hours;
- Retirement plan for employees;
- Company car purchase program;
- Employee discounts;
- Competitive compensation;
- Free parking;
- Public transportation nearby.

Ready to energize your career in an environment where customer service is paramount? Apply now via Auto-jobs.ca and contribute to the excellence of Longueuil Kia. Together, we make a difference for our customers!