Service Advisor

We're building a new Formule Kia garage. Come and build your new career with us as a Service Advisor.

Join Formule Kia, a team moving toward the future, in a larger, more modern space where every talent has its place. As a Service Advisor, you'll be right in the heart of the action. You want to find an environment to grow and take on challenges, apply now.

NATURE OF THE JOB:

Greet customers and gather information required to identify and define customers' vehicle repair and maintenance needs. Sell maintenance services and organize work execution schedules while ensuring quality customer service.

MAIN RESPONSIBILITIES:

Under the direction of the Service Manager, you will:

- Greet customers warmly upon arrival and obtain information about their vehicle;
- Explain the nature of the work performed and all costs to customers;
- Advise customers on how to care for their vehicle, and stress the importance of maintaining it according to the manufacturer's recommendations;
- Maintain high standards of customer satisfaction;
- Ensure that customers are informed of any promotions or services offered by the dealership;
- Be responsible for telephone inquiries regarding appointments and work in progress.
- Schedule service appointments. Obtain information about customers and their vehicles before they arrive at the dealership, if possible;
- Sell lubrication, safety inspection and similar services, or any other maintenance required by the manufacturer;
- Record customer vehicle problems accurately on the repair order;
- Allocate tasks to technicians;
- Test-drive the vehicle, if necessary, to confirm the nature of the problem or refer it to a technician;
- Take into account previous overhauls and make recommendations for additional repairs;
- Prepare a detailed and accurate estimate of the cost of labor and parts;
- Set turnaround time; check with shop manager, if necessary;
- Obtain the customer's signature on the repair order and give him a copy;
- Establish customer's method of payment. Obtain credit approval, if necessary;
- Notify shop manager of work to be performed;
- Check work progress throughout the day. Communicate with customers regarding any changes to specifications or lead times, explain costs and time involved in detail, and obtain appropriate authorization before additional work is carried out;
- Verify the extent of warranty coverage on the vehicle to be repaired before undertaking any work;
- Review repair orders to ensure that work has been completed and that additional repairs and authorization have been recorded. Close repair orders according to standards;
- Ensure vehicles are parked in designated areas. Ensure that they are locked and that all keys are properly labeled and stored;
- Ensure that service forms, repair lists and price lists are up to date;
- Be active in the quality control process to avoid returns to the workshop;
- Keep work area clean;
- Present self in a professional manner;
- Perform other duties as required and directed by management.

REQUIREMENTS:

- Significant customer service experience;
- Automotive experience (an asset);
- Valid driver's license - class 5 (license validity will be verified prior to hiring);
- Customer approach, rigor and team spirit, customer satisfaction;
- Sense of planning and organization;
- Experience (or knowledge) in automotive mechanics;
- Significant experience in customer service.

WORKING CONDITIONS:

- Full-time position - 40 hours;
- Compensation commensurate with experience.

BENEFITS OF WORKING FOR THE TEAM:

- Generous benefits including dental insurance*;
- Group insurance including disability and life insurance*;
- Group RRSP (pension fund)*;
- Telemedicine and 24-hour access to a healthcare professional*;
- Sick days payable, if not used;
- Additional holidays during the holiday season;
- Daytime schedule from Monday to Friday;
- Competitive salary;
- Employee price on vehicle, maintenance and parts*;
- Great work atmosphere, dynamic team;
- Work in a brand-new garage.

WORK LOCATION: 193, boulevard Sainte-Anne, Rimouski at the brand-new Formule Kia.

TO APPLY:

Send your CV via Auto-jobs.ca before February 12, 2025.

To consult the Formule Kia job offer: https://www.formulekia.com/fr/nouvelles/afficher/conseiller-conseillere-technique/137725