Service Advisor

Join our after-sales service team.

Under the supervision of the Service Manager, the Service Advisor welcomes customers and gathers the necessary information to identify and define their vehicle’s repair and maintenance needs. They also recommend appropriate maintenance services and schedule the work while ensuring an impeccable customer experience.

Responsibilities:

- Review the repair history of customer vehicles the day before
- Warmly welcome customers upon arrival and gather necessary vehicle information
- Recommend appropriate products and maintenance services for the customer's vehicle
- Plan the work schedule for service execution
- Open and close work orders
- Follow up with customers on the progress of their vehicle’s service
- Explain the completed work to the customer and proceed with invoicing
- Schedule the customer’s next appointment

This is a full-time position, Monday to Friday, from 7:15 AM to 5:30 PM.

Benefits:

- Ongoing Volkswagen training
- Discounts on parts and labor
- Medical and paramedical insurance (access to telemedicine services)
- Fully equipped cafeteria with a relaxation area and games (ping-pong, foosball, hockey table)
- Fully equipped gym with several machines and an indoor pickleball court
- $500 referral bonus for recommending a friend
- Social club with events and activities throughout the year

Requirements:

- 3 to 5 years of experience in a similar role
- Strong knowledge of mechanics
- Professional, calm, and friendly demeanor
- Ability to multitask, structured and organized approach
- Strong sense of priorities
- Computer skills (knowledge of SDS and Serti software is an asset)

We are looking for a dedicated individual who is motivated by customer satisfaction and achieving results. Our future colleague is also detail-oriented, methodical, and committed to process improvement.

Send your resume via Auto-jobs.ca.