BDC Manager

Join the ride!

Position: BDC Manager
Dealership: St. James Volkswagen
Location: Winnipeg, MB
Classification: Full Time

St. James Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable-and we love it!

Your area of focus.

In this role, you will be responsible for executing sales objectives for both new and pre-owned vehicles while developing and implementing effective sales plans for your team. Key tasks include monitoring performance metrics, converting leads to sales, and enhancing client relationships to strengthen the dealership's market presence. You will also focus on team development, ensuring compliance with company policies, and promoting a safe work environment. The ideal candidate should have 3-5 years of automotive dealership sales management experience, strong leadership and interpersonal skills, and a results-driven mindset. 

What drives your day-to-day?
 

• Manage and oversee all online sales activities for the dealership
• Respond to leads from the dealership's website, third-party platforms, and social media
• Develop strategies to generate and convert leads into sales
• Communicate with customers via email, chat, text, and phone throughout the sales process
• Coordinate test drives, appointments, and follow-up communication with customers
• Implement digital marketing campaigns to drive traffic and visibility for the dealership
• Work with the marketing team to ensure consistent online presence and branding
• Track and report sales performance, including lead conversion and revenue metrics
• Lead and train the internet sales team to improve sales performance and customer service
• Handle customer complaints and concerns from online interactions to ensure satisfaction
• Ensure online inventory is accurate and up-to-date on the dealership's website
• Collaborate with in-store sales teams to ensure a seamless transition from online to in-person sales

What are the must-haves...
 

• A minimum of 3-5 years of automotive experience
• Post-Secondary education in a related discipline would be considered an asset
• Must have some experience in a leadership role
• Strong understanding of dealership accounting practices, budgeting and expense management
• Ability to be professional and deliver exceptional service to clients
• Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills
• Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers
• Strong organizational and time management skills
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets
• A person of high integrity who is trusted by others and consistently honors their commitments
• Detail oriented, self-motivated and resourceful
• Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful
• Experience using CRM systems or other automotive software systems would be considered an asset
• Understanding of Provincial Safety code requirements for dealerships

The Perks:
 

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. 

If you think you're a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.