Automotive Service Manager

The main function of the Car Centre Manager is to lead the Car Centre team in delivering the ultimate customer experience in automotive repairs and service. He must lead his team to build trust and loyalty with customers through high-quality automotive repairs and service, carried out by a professional and competent team. In collaboration with the store and merchant managers, he sets sales and cost control targets and devises strategies to stimulate growth and increase profitability in the car center.

Skills and abilities:

- Strong focus on customer service excellence;
- Strong belief in the Canadian Tire values of honesty, integrity and respect;
- Entrepreneurial and results-oriented with strong administrative skills;
- Ability to respond to customer needs with professionalism and build trust;
- Ability to lead and manage a team to achieve common goals in a fast-paced environment;
- Team-oriented approach;
- Excellent communication skills;
- Ability to establish and maintain interpersonal relationships with customers and colleagues;
- Ability to plan, organize, delegate and monitor team activities and projects;
- Proactive problem-solving and decision-making skills;
- Ability to adapt and deal with sensitive situations.

Requirements:

- Knowledge of market trends in the automotive service industry;
- Ability to work effectively with automotive parts ordering and work order management software;
- Good working knowledge of CoStar, an asset;
- Valid driver's license in province of employment;
- Experience in a management position in a customer service-oriented sector;
- Experience in a management position in the car service industry is an asset;
- Experience in a Canadian Tire Auto Centre an asset.

Send your CV via Auto-jobs.ca.