Heavy Vehicle Parts Specialist

Company Description

Company Description

Be part of a community of authentic, proud and trusted people.

Our Heavy Vehicle Parts Division is Canada's largest truck and heavy-duty vehicle parts distribution network. This division's banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers. Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

Traction in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is friendly, resourceful, and offers excellent advice! 

We offer a range of attractive benefits as of your first day and corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $25.75 and $30.75 per hour (depending on your qualifications). 

Take pride in wearing our uniform as you work in a dynamic and stimulating environment! 

In this key role, you will: 
 

• Advise customers, in person and over the phone, on our vehicle parts and accessories;
• Place orders and follow-up with customers as needed;
• Provide product expertise and relevant parts recommendations as required;
• Build trust and loyalty with customers to encourage repeat business;
• Ensure the store operates smoothly and efficiently to enhance the overall customer experience;
• Create a positive and enjoyable shopping experience for customers while mentoring colleagues to do the same;
• Ensure the store is well-stocked and visually appealing while fostering teamwork among colleagues;
• Recognize security risks, follow loss prevention best practices, and escalate issues when necessary.

Qualifications

To join our team, you need: 
 

• Exceptional customer service builds trust loyalty, and satisfaction, which are key to driving sales and retaining customers;
• Promote a team-based culture that encourages sales growth, learning, and collaboration;
• Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last minute changes;
• Proven leadership skills with sound business judgment and decision-making, logical and is open-minded for innovations;
• Strong interpersonal skills, time management and organization skills;
• Supports the management team efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard;
• Ability to lift up to 50 lbs;
• Knowledge of heavy vehicle parts to provide accurate product recommendations, assisting

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Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.