Assistant Service Manager

Steele Honda is seeking an Assistance Service Manager to join their growing team!

At Steele Honda, we are looking for a motivated and customer-focused individual to join our team as an Assistant Service Manager. In this role, you will support the Service Manager in overseeing the daily operations of the service department and ensure that customers receive exceptional service. If you have experience in automotive service and leadership, this is an exciting opportunity to develop your career in a fast-paced environment with growth potential!

What We Offer:

 

• Competitive Compensation: Enjoy a comprehensive compensation package with an annual wage review to ensure you're always rewarded for your hard work.
• Flexible Health & Dental Plans: Choose from 6 cost-shared options designed to meet your unique needs.
• Enhanced Benefits: Access Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP) for your well-being.
• Retirement Savings Plan: Secure your future with employer matching contributions-up to 4% after 5 years, increasing to 5%.
• Career Growth & Development: Unlock opportunities for career advancement and professional development within a supportive team and thriving organization.
• Exclusive Employee Discounts: Save on vehicle purchases, parts, and services across all our locations.
• A Safe & Inclusive Environment: Work in a dynamic, inclusive culture where safety, respect, and collaboration are at the core of everything we do.

Key Responsibilities:

 

• Manage case resolution, monitor customer feedback, and enhance service retention efforts.
• Oversee customer service relations, addressing concerns and coordinating communication between customers, advisors, and service teams.
• Support and guide Service Advisors in daily operations.
• Handle manufacturer warranty-related issues.
• Drive service retention through dealership lead management, marketing initiatives, and loyalty rewards.
• Provide ongoing coaching to the service team, support process improvements, and implement best practices.
• Assist with administrative tasks such as payroll, scheduling, and performance tracking.
• Perform other duties as required to support the efficiency and success of the service department.

What We're Looking For:

 

• 2+ years of experience in the automotive service industry, ideally in Fixed Operations.
• Strong leadership and team-building skills, with the ability to guide and motivate others.
• Highly organized, driven, and able to thrive in a fast-paced environment.
• Excellent time management skills to ensure smooth operations in a busy service department.
• Prior experience in an automotive supervisory or assistant managerial role is a plus.

Why This Role Is for You

This is more than just a job-it's a chance to:

 

• Be part of a trusted brand where you can build lasting customer relationships.
• Gain exposure to cutting-edge automotive solutions.
• Enhance your career with Canada's leading automotive dealership group.

Steele Auto Group is committed to fair and inclusive hiring practices. If you require accommodation during the recruitment process, please let us know-we're here to help.

Join us and see why Steele Auto Group is recognized as a top employer in the automotive industry. Visit www.steeleauto.com to learn more.

If selected for an interview, please let us know if you require any accommodation throughout the recruitment process. To discover more about our company, our values, and the opportunities we offer, visit www.steeleauto.com.

We look forward to meeting you!