Service Advisor

Audi Lauzon, a member of the Lauzon family, is currently looking for a Service Advisor to join its team.

Groupe Lauzon is a family-run business with a 60-year reputation in the automotive industry. This group of 6 dealerships is recognized for taking the well-being of its employees to heart, offering them opportunities for advancement as well as the tools they need for personal and professional development.

Visit your future work environment by clicking on the following link: https://youtu.be/mh74c17sfYo

Your mandate:

The Service Advisor is responsible for greeting customers and gathering the information required to identify and define customers' vehicle repair and maintenance needs. He/she will be responsible for selling maintenance services and following up on work done, while ensuring quality customer service.

Customer-related tasks:

- Greet customers warmly upon arrival and obtain information about their car;
- Advise customers on car care;
- Schedule maintenance appointments;
- Sell lubrication, safety inspection and similar services, or any other maintenance required by the manufacturer;
- Prepare detailed and accurate cost estimates for labor and parts;
- Check progress of work throughout the day. Communicate with customers regarding any changes to estimates or turnaround times, explain costs and time involved in detail, and obtain appropriate authorization before additional work is carried out;
- Review repair orders to ensure work is completed and additional repairs and authorization are recorded. Close repair order according to standards.

Your profile:

- Since we serve a bilingual clientele, it is important that the person be able to express him/herself in English and French.
- You have at least 1 year of experience in a similar position in a car dealership;
- You have good mechanical knowledge;
- You have multitasking skills, structure and organization;
- You are able to manage priorities and follow through rigorously;
- You have good computer skills (knowledge of SDS [Serti] software a desirable asset).

Groupe Lauzon benefits:

- Employee discounts;
- Dynamic team that sets the standard in the industry;
- Onsite training room;
- Group insurance with employer contribution;
- 6 paid days off during the holiday season;
- Paid sick days;
- Opportunities for advancement within the Group;
- Comprehensive benefits package;
- Recognition program;
- And much more!

Internal reference: 29998.

Send your CV via Auto-jobs.ca. Only selected candidates will be contacted.