Senior Product Manager, Customer Journey

Job Description

Ford is looking for a Product Leader to drive forward a new startup within the Digital Product space, focused on the end to end customer journey. The team is looking for a passionate and strategic Senior Product Manager who loves to innovate and drive products in the Customer Journey space forward to the next generation, ultimately changing tens of millions of customers lives.

The Senior Product Manager will be responsible for defining strategy, managing a portfolio of large products, enhancing/creating new customer experiences to drive meaningful improvement in business performance, analyzing data, and coordinating a team of engineers, designers, and product managers to fulfill the vision. The ideal candidate will also be customer-obsessed, will have an ability to operate strategically and tactically, and work independently under time constraints to meet deadlines. This ideal candidate will also have a proven track record in taking on end-to-end ownership and successfully delivering results in an ambiguous and dynamic business environment.

Responsibilities

The primary responsibilities for this position include but are not limited to:
 

• Collaborate on Multi-year Customer Journey product strategy for Ford Motor Company
• Own the strategy for your product area, defining your vision, goals, and investments
• Develop new product pitches and requirements, and translating into high quality product roadmaps
• Coordinating a large diverse team of product managers to innovate new and enhance existing products to drive your vision.
• Managing a diverse roadmap and making tradeoff decisions between investments across multiple years
• Analyzing data and performing sophisticated analytical exercises
• Drive standardization, simplification, and automation of internal processes and product development mechanisms to increase throughput
• Managing weekly, and monthly product/business reporting

Qualifications

The minimum requirements we seek: 
 

• Bachelor's Degree in Computer Engineering, Electrical Engineering, Computer Science or related field of study
• 5+ years of product management experience
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery

Our preferred requirements:
 

• MBA or equivalent
• Organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
• Excellent cross-group collaboration skills, ability to impact outcomes in a fast-paced, matrixed environment.
• Exceptional verbal and written communication skills, capable of presenting to senior leadership
• Excellent business judgment and demonstrated ability to think and act both strategically and tactically
• Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player
• A proven track record of setting and exceeding aggressive goals
• Ability to develop ideas independently and thrive in a fast-paced environment
• Ability to work independently and effectively across internal and external organizations

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications. 

Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.