Service Advisor

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities
 

• Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customers through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery

Requirements
 

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of QuebecDealer Management System(s), Outlook, and MS Office
• Must maintain a valid Class 5, G or G2 driver's license for Canada