Master Technician

Key responsibilities:

    • Diagnose and troubleshoot complex mechanical and electrical systems to identify and repair faults;
    • Perform detailed and precise repairs and maintenance to meet safety and operational standards;
    • Mentor and train junior technicians on best practices, tools, and techniques;
    • Oversee the work of other technicians, ensuring quality control and adherence to company procedures;
    • Maintain accurate records of repairs, services, and maintenance performed;
    • Assist in the development of training programs and standard operating procedures for technical staff;
    • Ensure compliance with safety regulations and work with management to address any potential hazards;
    • Stay up-to-date with the latest industry trends, tools, and technologies to improve service delivery;
    • Collaborate with other departments and management to provide technical expertise and resolve any operational challenges;
    • Provide exceptional customer service, including explaining complex technical issues in simple terms to clients;
    • Dispatch work: Manage and prioritize incoming service requests, assigning tasks to technicians based on urgency, skillset, and availability;
    • Coordinate schedules and ensure that technicians are dispatched to appropriate locations in a timely manner;
    • Communicate with customers and technicians regarding service updates, changes to schedules, and estimated arrival times;
    • Monitor technician progress and provide support or guidance as needed to ensure timely and efficient completion of tasks;
    • Help resolve scheduling conflicts and dispatch errors, ensuring customer satisfaction.

Desired Profile:

    • Minimum of 5 years of experience in a similar position.
    • Strong technical skills and organizational ability.
    • Leadership, and teamwork spirit.

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    • Degree in Mechanics (BTS, DUT, Bachelor's, or equivalent).