BDC Sales Specialist (Call Center Agent)

Chartrand Ford: join a dynamic team in Laval!

Are you passionate about cars? Chartrand Ford, your trusted dealership in Laval, is looking for a motivated and dynamic BDC automotive sales specialist to join our growing team. If you're ready to evolve in a stimulating work environment and contribute to the growth of a recognized company, this opportunity is for you!

What is a BDC in winter?

It's a call center specialized in customer relationship management. The BDC specialist plays a key role within the company, acting as a liaison between our customers and our sales representatives. This person ensures high quality customer service, facilitating our customers' experience and supporting our sales team.

If you enjoy taking on challenges, delivering an exceptional customer experience and playing a pivotal role in a dynamic team, you may be just the person we're looking for!

Job description:

- Updating the customer database;
- Follow-up calls / outgoing calls;
- Identification and analysis of potential files;
- Rigorous follow-up;
- Active listening and discovery of needs;
- Main objective : Your mission is to encourage customers to make an appointment, using various means of communication: e-mail, telephone or text message, according to their preferences;
- Achieving performance standards: You will work to achieve quality and performance standards in contact management and follow-up, ensuring a high level of service.

Skills:

- Passion for customer communication;
- Call center experience (an excellent asset);
- Bilingualism;
- Fluency in written French;
- Excellent communication skills: You're not afraid of the telephone, and you're comfortable handling remote exchanges, always courteously and efficiently;
- Excellence in customer service: You always put the customer at the heart of your priorities and make sure you deliver an exceptional experience;
- Knowledge or use of a CRM (Activix an asset);
- Proactivity, reliability, dynamism, organizational skills and patience.

Why choose Chartrand Ford?

- Dream schedule: Monday to Friday (we're closed on weekends!);
- Competitive salary: above average;
- Benefits: group insurance after only 3 months;
- Access to telemedicine;
- Supportive managers;
- Dynamic work environment with supportive managers;
- Events to recognize and celebrate our employees;
- Monday to Friday daytime schedule.

We thank all applicants for their interest in this position, however only those selected for further consideration will be contacted. Interviews will take place in the first week of April. Send your CV via Auto-jobs.ca.