Liaison Agent

Fix Auto Blainville is looking for a Liaison Agent who will be responsible for answering customers in person and on the phone.

He/she will be responsible for customer service, service sales and transaction processing. The Liaison Agent must follow all company procedures and policies when serving customers. He/she understands his/her role as a brand ambassador and delivers a positive experience to all customers.

Duties and responsibilities:

- Deliver an exceptional customer experience, in line with Fix Auto best practices, measurable by customer satisfaction index results;
- Manage front desk operations to ensure efficient organization and support sales functions;
- Collaborate with the Shop Manager and Sales Manager to ensure vehicles are delivered without problems or delays;
- Provide standard and routine reports to the Shop Manager and Sales Manager so they can monitor key performance measures;
- Deliver a good customer experience by reviewing service offerings.

Requirements:

- Excellent oral and written communication skills;
- Organizational skills and ability to multi-task;
- Proficiency in office automation tools (Microsoft Office, etc.);
- Ability to work as part of a team while being autonomous;
- Good interpersonal and communication skills.

Benefits:

- Group insurance;
- Simplified pension plan;
- Great work schedule: Monday to Thursday, 8 a.m. to 5 p.m. and Friday, 8 a.m. to 2:30 p.m;
- Stimulating, collaborative work environment;
- Family business.

We look forward to hearing from you and welcoming you to our team!

Send your CV via Auto-jobs.ca or by e-mail to scorriveau@auto-jobs.ca.