Delivery Coordinator

About us:

At Lexus Gabriel St-Laurent, we strive to make every customer a customer for life. Happy employees make happy guests, and we're looking for people who are willing to work hard and stay motivated. Every Lexus employee is absolutely essential to our success. Our promise is to continue to provide the same service and value that our community has come to expect from our company over the years.

About the position:

As a Vehicle Delivery Attendant at Lexus Gabriel St-Laurent, you will play a key role in providing an exceptional customer experience during the vehicle delivery process. You will ensure that each customer receives a personalized and informative handover, including a detailed overview of the features, technology and performance of their new vehicle. Your expertise and attention to detail will help create a seamless and memorable customer experience, reinforcing Lexus' core values.

Key Responsibilities:

- Inspect deliveries prior to customer appointment, ensuring they are clean and up to brand standards
- Respond to any customer questions or concerns during the delivery process
- Carry out a complete handover, explaining the vehicle's features, technology and safety systems.
- Provide a seamless customer service experience.
- Provide a personalized, high-level customer service experience, ensuring that every customer feels valued and supported.
- Follow up with customers after delivery to address additional questions and customer needs.
- Keep abreast of all vehicle models, features and technological advances.
- Ensure that all delivery documents are properly completed and submitted.
- Coordinate with the New Car Sales and Aftersales departments to ensure smooth delivery operations.
- Monitor, track and confirm delivery appointments to resolve any logistical issues in advance.

Requirements:

- Strong communication and interpersonal skills
- Ability to understand and explain complex technologies clearly and simply.
- Attention to detail and organizational skills.
- Candidates must pass a background check
- Valid driver's license
- The ability to commute is preferred

Job type: full-time (weekdays - 40 hours).

Salary: $60,000 per year.

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