Business Development Call Centre

Are you a versatile professional with a passion for the automotive industry? Cochrane Toyota is seeking a Service Development Representative to join our dynamic team. We offer comprehensive training, a supportive work environment, growth opportunities, and a clear path to a career develop your career. 
Roles and Responsibilities

Service Development Responsibilities:
 

• Handle inbound and outbound service inquiries via phone, email, and internet leads professionally and efficiently.
• Schedule service appointments, optimizing shop load and efficiency.
• Conduct outbound calls for service reminders, customer follow-ups, and campaigns.
• Provide knowledgeable and credible information to customers regarding service needs and appointments.
• Coordinate with service advisors and technicians to ensure timely and accurate completion of work orders.
• Maintain regular communication with customers to manage their expectations throughout the service process.
• Handle customer inquiries and resolve any service-related concerns.

Qualifications:
 

• 1 - 2 years of experience in an automotive dealership, preferably in a service BDC or sales BDC setting.
• Strong knowledge of automotive service and sales processes and terminology.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and other business development tools.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid Class 5 driver's license required.

Career Advancement:

This role is a launching pad for your career in the automotive industry. With dedication and performance, you can advance to positions such as:
 

• Express Service Advisor, Internal Service Advisor, Service Advisor, Assistant Service Manager, Service Manager, Fixed Operations Manager

What We'll Bring:
 

• A work environment built on teamwork, flexibility and respect.
• Continuous on-the-job training in the latest automotive technologies
• RRSP matching and Deferred Profit Sharing.
• Health and Dental Benefits Package
• Paid Time Off

Why Us:

Cochrane Toyota has been a cornerstone of the Southwestern Alberta community since 2010, proudly serving our customers with a commitment to excellence. Our dealership is renowned for delivering exceptional customer service, comprehensive automotive solutions, and a strong dedication to making things better for our community. With a team of passionate professionals and a state-of-the-art facility, we strive to create a welcoming and supportive environment for our customers and employees.

If you think you fit this role, apply now!

Application Deadline is March 31st, 2025