Service Coordinator

Service Coordinator - join a dynamic and innovative team!

Are you friendly, proactive and motivated? Would you like to be part of a young, dynamic team with one foot in the future? Raise your hand, we look forward to meeting you!

We're looking for a service coordinator focused on efficiency and productivity. Are you one of those people who see solutions rather than problems? Then you're exactly the person we're looking for!

Who are we?

We operate in a systemic and structured working environment, offering a secure and proven environment, where priority is given to high-quality customer service. Our area of expertise is automotive - we work on vehicles of all origins (American, Japanese, Korean, German, Italian, English), running on gasoline, electricity, hybrid or diesel. Our Electric Vehicle Competence certification puts us at the cutting edge of technological advances in the industry.

Our work environment is stimulating, dynamic and collaborative. Our teams are made up of enthusiastic and experienced employees, all sharing a common passion for the automobile and service excellence. What's more, we're certified as an Exceptional Employer!

What we offer:

- A full-time position with flexible working hours.
- Competitive compensation and attractive working conditions.
- State-of-the-art equipment and tools.
- A quality uniform.
- A friendly, supportive team.
- And even good meals on occasion!

Your profile:

- Excellent communication skills, ability to build relationships and evolve in a structured environment.
- Mechanical knowledge is an asset, but talent and enthusiasm are our top priorities.
- A keen interest in the automotive industry is essential.
- A sufficient command of English to carry out research in specialized software.

Your main responsibilities:

- Welcoming customers, gathering their needs and suggesting appropriate repairs or maintenance.
- Demonstrate excellent listening skills to understand and pass on requests between customers and technicians.
- Open repair orders and ensure rigorous follow-up.
- Check and suggest recommended maintenance and repairs.
- Prepare and explain quotations to customers in a clear and accessible manner.
- Promote care and accessories adapted to customers' vehicles.
- Manage workflow and allocate tasks according to technicians' skills.
- Follow up accurately with customers on repair times.
- Schedule upcoming customer appointments to ensure smooth resource management.

Why join our team?

When you join our team, you'll work with state-of-the-art equipment, benefit from ongoing training and work in an environment where valuing the individual and surpassing yourself are at the heart of our values.

If you're passionate about cars, have an excellent sense of service and are looking for a team that will support you and help you grow, don't wait any longer and send us your application via Auto-jobs.ca!

Training in sales and customer service
Training in automotive consulting or parts or heavy machinery an asset.