Fleet Management Technical Support Specialist

Job Description

The Ford Pro Fleet Management Services Team will provide sales and service support for commercial fleet customers contracting for fleet management services. Fleet Management Technical Support Specialists will assist fleet customers with the management of service and maintenance repairs.

This role will be working in Mountain or Pacific Time zones.

Responsibilities

 

• Provide accurate documentation on all maintenance and repair events.
• Verify that all repair and maintenance work is necessary and performed at a competitive price.
• When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed.
• Ensure appropriate preventative maintenance schedule is followed.
• Ensure agreed to charges for services work performed is aligned with the final amount charged.
• Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.

Qualifications

BASIC QUALIFICATIONS:
 

• Bachelor's Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required).
• 5+ year's technical automotive experience required
• Current/Prior ASE certification
• Prior work experience in a Business Center environment preferred
• Must be able to work in the Mountain or Pacific Time zones
• Proficient in MS Office Programs, familiarity with MSD and Salesforce CR
• Working/Repair knowledge of vehicle classes 1 through 8.

PREFERRED QUALIFICATIONS:
 

• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team
• Master Technician preferred
• Prior fleet management services experience strongly preferred
• Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results
• Strong desire to be curious, learn, operate with empathy, and never let a customer down
• Proficient computer skills and ability to navigate various resource systems
• Fluency in French or Spanish is a plus
• Collision management experience, including creation, review and oversight of collision repairs is preferred

We thank all applicants for their interest, but only those selected for an interview will be contacted. 

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. 

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications.