Service Advisor

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

Join the Prestige of Land Rover Moncton - Now Hiring a Service Advisor

At Land Rover Moncton, we don't just provide service-we deliver an unparalleled experience. As part of Steele Auto Group, we are committed to redefining the automotive journey for our customers and employees alike. If you have a passion for luxury vehicles, exceptional customer service, and a drive for excellence, this is your opportunity to be part of something extraordinary.

Competitive Hourly Wage: $19.65 - $23.00 + Performance Bonus

Your Role: Excellence in Every Interaction

As a Service Advisor at Land Rover Moncton, you will be the primary point of contact for our customers, ensuring a seamless and professional experience from start to finish. Whether coordinating service appointments, diagnosing concerns, or providing expert guidance, your effective communication, attention to detail, and rapport-building skills will define success in this role.

Key Responsibilities

 

• Provide a world-class customer experience, welcoming guests with professionalism and enthusiasm.
• Listen actively to customer concerns, translating their descriptions into actionable service plans.
• Verify warranty and service coverage, ensuring customers understand their options clearly.
• Develop accurate service estimates, transparently communicating costs for parts, labor, and materials.
• Prepare detailed repair orders, documenting vehicle symptoms, necessary services, and technician recommendations.
• Maintain strong customer relationships, keeping clients informed on service progress and expected completion times.
• Manage multiple tasks efficiently, showcasing strong organization skills in a fast-paced environment.
• Stay ahead of industry trends by participating in manufacturer training and development programs.
• Uphold Land Rover Moncton's reputation for excellence, delivering above-and-beyond service at every touchpoint.

What You Bring

✔ Professional & Friendly Approach - A customer-first mindset with a warm and welcoming demeanor.
✔ Strong Communication & Rapport-Building Skills - You create trust and long-term relationships effortlessly.
✔ Detail-Oriented & Organized - You efficiently manage service details, schedules, and follow-ups.
✔ Previous Experience in Automotive, Hospitality, or Luxury Retail - A background in high-end customer service is an asset.
✔ Bilingual (French & English) an Asset - Ability to assist a diverse clientele is highly valued.
✔ Valid Driver's License - With an acceptable driver's abstract.

Why Join Land Rover Moncton?

At Land Rover Moncton, we offer more than just a job-we offer an exceptional career in an environment that reflects the luxury, craftsmanship, and excellence of the Land Rover brand.

Competitive Compensation - Annual wage reviews to ensure your dedication is recognized and rewarded.
Premium Health & Dental Plans - Choose from flexible options tailored to your needs.
Enhanced Benefits Package - Including Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP).
Retirement Savings Plan - Employer-matching contributions to secure your future.
Career Development & Growth - A culture that fosters promotion from within and supports professional advancement.
Exclusive Employee Discounts - Enjoy special pricing on vehicle purchases, parts, and services.
A Dynamic & Inclusive Work Environment - Where teamwork, innovation, and respect define our success.
$375 Work Boot Reimbursement - Because you shouldn't have to wait for the right gear to get started.

Why Steele Auto Group?

As part of Steele Auto Group, you'll be joining a trusted leader in the automotive industry, recognized for its commitment to employee growth and an exceptional workplace culture. We believe in investing in our people, promoting from within, and building a diverse and inclusive team.

Ready to Take the Wheel?

If you're ready to drive your career forward with Land Rover Moncton, we want to hear from you.

If selected for an interview, please let us know if you require any accommodations during the recruitment process. To learn more about us, visit www.steeleauto.com.

We look forward to welcoming you to our team!