Fixed Operations Lead

Join Our Team as a Fixed Operations Lead!

Location: Kamloops, BC

#INDHP#
Are you passionate about the automotive or RV industry? Do you have a proven track record in operations, management, and delivering exceptional service? We're looking for a dynamic and results-driven Fixed Operations Lead to oversee our service, parts, and shop operations and help drive our success.

What You'll Be Doing:
As the Fixed Operations Lead, you'll be at the forefront of our service department, managing and enhancing our operations to ensure an exceptional customer experience. Your responsibilities will include:

 

• Leading and coordinating daily operations across Service, Parts, and Shop departments
• Driving team performance, productivity, and overall service quality
• Supporting the strategies to improve revenue and customer satisfaction
• Ensuring high levels of communication and collaboration across departments
• Managing inventory, budgets, and financial performance for the fixed operations
• Training and mentoring team members to ensure excellence in customer service
• Maintaining and enforcing safety and quality standards

What We're Looking For:
The ideal candidate will be a strong leader with a deep understanding of the automotive/RV industry, excellent problem-solving skills, and a passion for delivering outstanding customer service.

 

• Proven experience in fixed operations leadership role, ideally in the RV or automotive industry
• Strong leadership and team-building skills
• Excellent communication and interpersonal skills
• Ability to manage budgets, operations, and financials effectively
• A solutions-oriented mindset and a passion for customer satisfaction
• Knowledge of parts, service, and body shop operations

Duties & Responsibilities:

Service:

 

• Oversee and manage the Service department's operations and scheduling.
• Manage quality assurance - setting quality standards, maintaining quality of all shop activities.
• Ensure completion of shop maintenance and repair work.
• Address customer complaints and inquiries in a courteous, professional manner.
• Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
• Oversee and direct Service department resource and workforce issues for the organization.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Enhance and develop policies, procedures and service systems to meet the goals of the department.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
• Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
• Measure and monitor key indicators of the service delivered.
• Examine reports to determine the operational activities of the shop and ensure optimum performance.

Parts:

 

• Responsible for the profitability of the parts department while controlling costs, building a loyal clientele, maintaining good employee relationships, and setting and maintaining sales and profit objectives
• Plan, assign, and direct all Parts employees
• Evaluate performance of Parts employees and provide guidance for improvement where necessary
• Resolve customer concerns.
• Develop, implement and maintain processes to raise our customer service levels
• Liaison between the dealership and suppliers
• Manage parts inventory
• Complete a summary of daily sales
• Oversee to maintain required shop parts

General:

 

• Exemplify the company Mission, Vision & Values
• Manage revenue, expenses, and profitability to agreed-upon targets.
• Ensure all aspects of the location operations and facilities are in accordance with Fraserway RV Branding, policies, and procedures.
• Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
• Manage and improve synergies between Parts and Service.
• Mentor staff to improve their skills and guide their career development opportunities within the company.
• Conduct regular team meetings.
• Develops and maintain facilities to display our commitment to excellence.
• Responsible for recruitment, hiring, terminations and performance management for the teams.
• Conduct regular performance appraisals for all Parts and Service staff.
• Develop and monitor training for staff (in conjunction with the GM and HR/Training)
• Achievement of KPIs set for dealership and for personal performance.
• Any other items, as directed by the GM.

Financial:

 

• Manage departments growth and profitability

Professional Requirements and Experience:

 

• At least 3 years' experience running a service operations shop and leading a team and/or similar experience
• Automotive or RV industry experience an asset

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Salary: $68,000.00-$75,000.00 per year plus annual bonus