I.T. Team Lead

Who is the Dilawri Group?

Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group.

Why work with us and what we offer?

- Weekly salary;
- Stable, dynamic and dedicated team
- Pension funds after 1 year;
- Excellent group insurance including dental, medical, life, travel and extended health.
- Ongoing training provided;
- Opportunities for career advancement and internal promotion;
- Attractive employee discounts;
- Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.)

Main responsibilities:

- Oversee the day-to-day operations of the IT Department
- Analyzing existing systems and making recommendations for upgrades and improvements
- Communicating and adhering to organizational procedures, policies, and goals
- Monitoring queues and being the point of escalation to ensure timely resolution of inquiries
- Manage frontline operations and systems according to best practices ensuring all infrastructure is running at optimal levels
- Determining project requirements, developing schedules for the team, delegating tasks to ensure projects are completed to standard
- Train and mentor new and existing team members
- Manage department performance by tracking KPIs, clearly communicating expectations, providing continuous feedback, recognition, and conducting performance improvement plans where required.
- Optimize system performance through continual measurement, reporting and analysis of systems
- Ensure maximum uptime of all systems by auditing monitoring and logging solutions
- Identifying risks and communicating findings and contingency plans with key stakeholders
infrastructure, network, development, and operations teams and take an active role in continuous improvements, innovation, and knowledge sharing across teams
- Implement improvements to process to leverage the infrastructure and applications for greater efficiencies Improve operations by conducting systems analysis, recommending changes in policies and procedures
- Be available for emergency support outside of normal working hours, if necessary
- Other duties as assigned

Required Qualifications and Skills:

- Follow established company policies and procedures
- Provide professional customer service and employee support
- Maintain composure and work effectively in a fast-paced environment
- Participate in meetings and all training, as required
- Willingness to travel as required
- University or post-secondary degree in Computer Science, Engineering and/or related discipline along with technological/digital accreditation
- ITIL Certification (an asset)
- Excellent communication both written and verbal. French / English
- Ability to translate identify technology solutions for business requirements
- Outstanding analytical and problem-solving capabilities