Warranty/Service advisor

Rev Up Your Career! Join Fundy Honda as a Warranty/Service Advisor

Fundy Honda is looking for a passionate and detail-oriented Warranty/Service Advisor to join our team! If you thrive in a fast-paced, customer-focused environment and love the world of automotive service, this is your chance to be part of an industry-leading organization that values growth, innovation, and teamwork.

For over 40 years, Fundy Honda has been serving and connecting with our community, providing the best vehicle shopping and repair experience in New Brunswick. We offer a fantastic selection of new Honda models and the largest inventory of pre-owned vehicles in the region. Thanks to our loyal customers and dedicated team, we've achieved the title of "Highest Google-Rated Dealership" in Saint John! Join us and be part of a team that prioritizes exceptional service and customer satisfaction.

As a Warranty/Service Advisor, you'll be a key player in our service department, ensuring seamless workflow and top-notch customer service. You'll handle warranty claims, repair orders, and administrative tasks, all while collaborating with a fantastic team and gaining valuable firsthand experience in the automotive industry. If you're a strong communicator with a keen eye for detail and a passion for customer satisfaction, this opportunity is your perfect fit!

What You'll Be Doing:

Repair Order & Warranty Processing

 

• Manage Pre-Delivery Inspections (P.D.I.) and internal repair orders, ensuring accuracy and efficiency.
• Track, submit, and follow up on warranty claims, addressing rejections and reconciling manufacturer credit memos.
• Verify warranty and service contract coverage, ensuring proper documentation and authorization.

Customer Service & Coordination

 

• Schedule and confirm customer appointments, provide expert guidance on warranty coverage, estimates, and service needs.
• Collaborate with the Service, Sales, and Parts Departments to resolve discrepancies and keep operations running smoothly.

Administrative & Quality Control

 

• Maintain accurate service records and warranty documentation.
• Monitor repair order flow, flag jobs for quality inspections, and uphold safety and service standards.
• Stay up to date with industry knowledge and contribute to continuous improvement.

What You Bring to the Team:

✔ Automotive service experience is an asset butnot required-we're happy to train the right candidate!
✔ At least one year of customer service experience.
✔ Strong communication and relationship-building skills-you know how to listen and connect with people.
✔ A team-first attitude and ability to work in a fast-paced environment.
✔ Excellent organizational and problem-solving skills.
✔ A valid driver's license with a clean abstract.

Why Join Steele Auto Group?

Competitive Compensation with annual wage reviews
Flexible Health & Dental Plans (6 cost-shared options to fit your needs)
Enhanced Benefits-including Telehealth, Mental Health Support, and EFAP
Retirement Savings Plan-Employer match up to 4% (and 5% after 5 years!)
Career Growth & Advancement-We love promoting from within!
Exclusive Employee Discounts on vehicles, parts, and services at all Steele Auto locations
A Safe, Inclusive & Dynamic Workplace

Ready to Accelerate Your Career? Apply Today!

If you want to work for a company that values hard work, rewards innovation, and fosters growth, we want to hear from you! Learn more about us at www.steeleauto.com.