Service Advisor (Performance BMW)

Description

Position at Performance Auto Group 

Drive for Excellence

Performance BMW is an award winning team that is driven for excellence. As Niagara's exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we're providing a guest with a test drive or servicing a vehicle, we're committed to delivering an exceptional guest experience. 
Performance BMW is looking for a Service Advisor to join their dynamic team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principals we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

 

• Ensure all internal work orders and sublets are coordinated.
• Ensure all charges are billed out correctly in a timely and accurate manner in order for sales commissions to be calculated.
• Responsible for dealing with internal companies and third party appraisal to obtain approvals.
• Issue internal and warranty repair orders.
• Ensure all required vehicle parts are ordered.
• Organize the workflow of internal service vehicles through the shop.
• Present estimates of work required on used vehicle reconditions.
• Open work orders on all new and used vehicles.
• Track new car deliveries between the Sales, Service and Clean-up departments.
• Completes safety checks for used vehicles within the dealership.
• Identifying, recommending and documenting service maintenance and repairs for customers.
• Greeting customers in a courteous, professional manner.
• Delivering personalized service that exemplifies our dealerships.
• Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
• Providing service recommendations and estimated costs to customers.
• Ensuring customer satisfaction meets company and manufacturers' standards.
• Striving to meet the department's repair order production standards.
• Assists the Service Manager as necessary.
• Perform other Service related duties as required by management.

What you need to succeed:

 

• Must have a valid Ontario Driver's License and good driving record.
• May be required to work on Saturday as per business needs.
• 2-3 years of service advisor experience preferred.
• CDK experience is required.
• Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
• Ability to sell and recommend maintenance and repairs to our loyal customers.
• Strong computer skills.
• Good communication skills and attention to detail.
• Experience in all aspects of customer service.
• Must have the ability to multi-task and work under pressure.

What's in it for you?

 

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

***This compensation range will be based on knowledge, experience and bonus earnings*** 

Job Type: Full Time - Permanent

Compensation: $50,000 - $70,000 per year (salary + bonus)

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.