Operations Supervisor

Operations Supervisor

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. 

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Type: Full Time 

Location: BC Delta - CN038 

JOB SUMMARY

Reporting to the Regional Manager/Director, the incumbent is responsible for the supervision of the customer service and operations teams; related human resources administrative functions; performance management, training; and customer relations. 

KEY DUTIES & RESPONSIBILITIES

 

• Plan, direct and manage the customer service and operations teams in conjunction with company policies and procedures, ensuring delivery of quality service to our customers at all times.
• Provide technical direction and guidance to the team.
• Assist the Regional Branch Manager/Director with hiring and terminations; conduct performance reviews; and, plan work schedules and vacations to ensure that the branch has maximum coverage at all times.
• Be responsive to concerned or dissatisfied clients to identify problem areas refer to appropriate areas of responsibility, follow up internally, and confirm client satisfaction on a timely basis.
• Make recommendations to management regarding operation enhancements that will improve service.
• May negotiate with local suppliers/services.
• Prepare branch/department reports as required.
• Ensure that all health and safety standards are in compliance at all times.
• May be required to perform duties normally handled by staff members reporting to you.
• Act as a resource for branch/department staff and personally intervene where necessary.
• Process bi-weekly payroll.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.
 

• Strong knowledge of internal processes
• Excellent communication skills, with ability to adapt communications in various situations
• Exceptional interpersonal skills in handling clients, staff and management relations
• Ability to handle stressful situations and periodic high volumes of work
• Detail-oriented and able to produce quality work
• Time management and organizational skills
• Strong service orientation
• Working knowledge of Microsoft Office and Job Order Tracking (JOT)
• Full working knowledge of all company policies / procedures related to branch operations

WORK EXPERIENCE - MINIMUM REQUIRED

2 years of related experience

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Agility
Business Acumen and Straight Talk
Leading and Developing
Customer First Focus
Inclusion and Collaboration
Accountability
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.