Lease Renewal Manager

Honda Boucherville is looking for a Renewal Manager - Customer Development Profile

Do you already hold a similar position, or are you the best of your sales team? Are you ready to take on a new challenge and demonstrate your skills? Then this is the opportunity for you!

What we're looking for:

- First-rate customer service: You excel in the art of customer service, regular follow-up and timely reminders. You know how to guide a conversation while meeting the customer's real needs.
- Telephone skills: You're an expert on the phone, able to convince customers to come to the dealership. You know the figures, financing and interest rates, and can explain them clearly.
- Relational and emotional: In your office, people feel at ease. You know how to build strong, lasting relationships by understanding your customers' passions and emotions.
- Competitive: You aspire to be part of a high-performance team and reach new heights. Sales is your passion, and every day you strive to improve and perfect your art.
- Team spirit: You want to work with people who share your ambition and passion. Come and show us what you're capable of!

Your main responsibilities:

- Manage vehicle rentals and sales, while ensuring exceptional customer service.
- Master and closely monitor all the manufacturer's leasing and sales programs and promotions.
- Anticipate and prepare for future transactions by analyzing leasing and sales contracts, including those of after-sales customers.
- Take charge of orphan customer contracts and manage their renewal.
- Maintain a detailed log of all rental and renewal transactions.
- Compile and analyze statistical reports such as sales/rental ratio, renewal rate and customer loyalty.
- Ensure that sales advisors follow the complete renewal process and contact customers at the appropriate times.
- Promptly process all lease requests, including net residual balances, and immediately contact the customers concerned.
- Oversee and organize lease returns and buybacks.

What we offer:

- High-level training: Learn from the best in the industry, on the job!
- Dynamic environment: Join a fast-growing, young and dynamic family business with a top-notch team!
- Work-life balance: We offer a flexible and accommodating schedule, adapted to your personal needs.
- Competitive compensation: Earn a highly attractive salary, commensurate with your talent and performance!
- Comprehensive benefits: Benefit from group insurance and a pension fund.
- Career opportunities: With 64 years of expertise and 15 franchises, we offer real opportunities for advancement.
- Recognized leadership: We're the leader in Quebec and Canada for sales of used Honda vehicles, and on the South Shore for sales of new Honda vehicles!
- Established customer portfolio : Access a portfolio of loyal customers for over 30 years.

Salary: 120K to 150K per year.

If you're passionate about sales, customer service and the ambition to develop new customer relationships, we want to meet you! Let's reach new heights together.

Send us your CV via Auto-jobs.ca.