Quick Service Supervisor - Capital GMC Buick, Edmonton

Company:
Capital GMC Buick Inc./DBA Capital GMC Buick Edmonton

As a Quick Service Supervisor, you play a crucial role in keeping our customers safe on the road while maintaining positive relationships that keep customers coming back for all their automotive needs. With your technician team, you ensure each vehicle is completed as per GM processes, recommend and educate about service offerings, and keep operations moving smoothly.

What We Offer
 

• Comprehensive benefits package including dental, vision, prescription, paramedical, life insurance, and disability
• Discounts on vehicles, parts and service
• Paid sick days and paid vacation
• Group RRSP options
• Career pathing for development
• Leadership mentoring and coaching
• Maternity leave top-up program
• Regular team-building events and family-friendly socials
• Career growth opportunities within the Capital Auto Group across Saskatchewan, Alberta, Manitoba and California

What You Will Do
 

• Lead, train, and mentor a team of Quick Service Technicians to perform services in a professional manner with expert customer service
• Ensure all work orders are completed accurately
• Ensure all vehicles receive full inspection and recommendations are provided for other services
• Perform quality control checks and follow up with technicians to ensure feedback is provided for their learning
• Ensure shop safety measures are communicated and followed
• Monitor and communicate staffing needs and scheduling changes
• Provide an exceptional customer experience to drive loyalty
• Address customer concerns in a professional, timely manner
• Monitor and suggest changes for operational efficiency to meet or exceed department goals
• Manage department inventory levels
• Stay up to date with automotive trends and advancements
• Provide support to other service operations as needed

What We Are Looking For
 

• Demonstrated leadership abilities to coach and mentor a team
• Excellent customer service and interpersonal skills
• Strong problem solving skills to make well-formed decisions
• Proven ability to listen and communicate with diverse groups effectively
• Thrives in a fast-paced environment with adaptability and organizational skills that lead to success

Apply today to join Capital and take your career to new heights!

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.