Sales Manager - New & pre-owned

Who is Lexus Laval?

Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group.


Why work with us and what we offer?

- Weekly salary with a bonus structure based on performance;
- Stable, dynamic and dedicated team
- Pension funds after 1 year;
- Excellent group insurance including dental, medical, life, travel and extended health.
- Ongoing training provided;
- Opportunities for career advancement and internal promotion;
- Attractive employee discounts;
- Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.)


Main responsibilities:

- Oversee and manage the sales department by implementing processes and procedures, while leading the sales team to ensure optimal customer reception and high satisfaction levels.
- Support sales from negotiation to closing in collaboration with sales advisors and after-sales service.
- Train and guide advisors to optimize their performance and ensure customer follow-up, while encouraging continuous learning through regular meetings and manufacturer programs.
- Analyze and monitor performance, reporting to management and organizing regular meetings.
- Manage logistics, including key security and vehicle availability.
- Handle customer complaints and maintain excellent customer relations.
- Collaborate with the service manager to ensure the timely preparation of vehicles for delivery.
- Meet with the general manager to analyze monthly forecasts and performance reports for the department and sales team.
- Perform any other tasks assigned by management.

Required Qualifications and Skills:

- Strong leadership skills.
- Ability to communicate in French and English to meet the needs of our bilingual clientele.
- Advanced skills in sales, negotiation, and interpersonal relations.
- Organizational skills, attention to detail, and exemplary customer service.
- Ability to solve problems with a proactive attitude.
- Excellent team management, combining organization, quality customer service, respected leadership, and a supportive, effective approach.
- Strong organizational skills and attention to detail.
- Team spirit and commitment to common goals.