Jr. Warranty Analyst

Job Number: 68726 
Group: Magna Mechatronics, Mirrors & Lighting 
Division: Mechatronics Technical Center 
Job Type: Fixed Term Contract 
Location: NEWMARKET 
Work Style: 

About us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.

About the Role

For a big company, we're surprisingly entrepreneurial. Expect a collaborative and supportive atmosphere that will help you grow, both professionally and personally. We are committed to delivering success by offering our customers a truly diverse and global range of products. Step into an inclusive and dynamic team - Be part of the Magna family.

Closures Technical Centre, a division of Magna International Inc., is focused on the design, development and testing of Mechatronics products for the automotive industry. 

This role is accountable for monitoring warranty trends and claims for earliest warranty issue detection and internal escalation. Assist in the development of company processes and strategies to minimize issue exposure to the OEM and cost exposure to Mechatronics, Mirrors & Lighting (MML). To support economic growth potential by providing benchmarking + Sales support along with keeping positive working relationships with the customers based on trust and integrity.

Your Responsibilities

 

• Monitors OEM warranty systems and retrieves warranty information relevant to the commodities produced and shipped under Mechatronics, Mirrors & Lighting (MML) responsibility and prepares analysis reports with guidance.
• Track warranty performance to established targets.
• Analyze, document and elevate within the warranty department any anomalies in trend or claims data with guidance.
• Prepares warranty reports for internal reviews (QOS and Program Reviews) as well as customer reviews with guidance.
• Prepare launch reports on a weekly basis when new content is released.
• Publish all reports on the MML Intranet.
• Retrieve appropriate data from OEM databases prior to parts reviews with the customer with guidance.
• Report / submit returned parts test results to OEM Returned Parts databases with guidance.
• Provide Data for Projection / Reliability requests based on warranty performance or MML financial culpability.
• Monitor MML financial culpability to OEM cost recovery systems.

Additional Responsibilities

 

• Benchmark competitor warranty performance against MML content where OEM databases allow.
• Perform dealership calls when required to better understand customer concern / failure mode with guidance.
• Coordinate ordering returned parts from OEM's.
• Publish Warranty Alerts when required.
• Proposes changes to procedures and processes as necessary to make the flow of data as efficient as possible.
• Support projects relating to the development / enhancement of internal warranty systems and procedures.
• Complete Warranty Data Requests on time and accurately with guidance.
• Performs all job functions abiding by the office/work standards (outlined in company handbook).
• Follows Magna's Code of Conduct & Ethics and related compliance policies
• Perform other duties as required

Who we are looking for

 

• Strong Communication Skills (verbal & written)
• Competent Data Analysis and Problem Solving skills
• Proficient at Microsoft Excel
• Exceptional Time Management / Multi-Tasking Skills
• Attention to detail and able to handle stressful situations
• Work independently
• Good mechanical aptitude
• Self-Motivated
• Results oriented and assertive
• Demonstrate diplomacy and tactfulness
• Maintaining confidentiality and integrity
• Focus on continuous improvement

Your preferred qualifications

 

• Completion of diploma in a technical field
• Less than 1 year of work-related experience

Accommodations for disabilities in relation to the job selection process are available upon request.

Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process.

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.