Automotive Field Technician

The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and environmental responsibility in mind. Further to this, as a part of the global transition to sustainable transportation, the Vicinity Motor Corporation will be introducing the Vicinity Lightning EV bus, as well as a line of Electric Work Trucks.

We are looking for a Service Technician to support our customers fleet of VMC buses, the technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired.

Role Overview

- Ensure customer satisfaction for vehicles in and out of warranty

- Engage with customers to ensure maximum satisfaction and build relationships

- Provide technical support to fleets in and around Western Canada

- Performing repairs as needed in and out of warranty

- Use creativity and resourcefulness to solve problems in the field

- Review and approve local warranty claims

- Discussion parts sales packages with customers

- Reporting on parts and service experiences from the customer

- Track and report on daily duties - IE calls/repairs/diagnosis/parts and service discussions

- Communicate product design improvements to engineering and development teams

- Research and build campaigns and service bulletins to resolve field issues

- Develop and deliver training programs to the customer

- Assist and train customers on new procedures, hands-on where required

- Assist clients in maximizing vehicle performance, uptime, and reducing operating costs

- Travel will be required

Qualifications

- Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems

- Excellent organizational, communication, and interpersonal skills

- Post-Secondary Technical Diploma an asset

- Red Seal Heavy Duty Equipment Technician or Automotive Service Technician an asset

- Class 5 License air brake endorsement and clean driver's abstract

- Proficient in technical writing, using Windows and Microsoft Office Suite

- Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams

- Ability to travel

- Ability to host technical training sessions

- CNG experience an asset

- EV experience an asset