Service Advisor

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities
 

• Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customers through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery

Requirements
 

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Bilingual, French and English (French as mother tongue or equivalent proficiency); use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces and software
• Dealer Management System(s), Outlook, and MS Office
• Must maintain a valid Class 5, G or G2 driver's license for Canada