Bilingual Account Services Representative

Job Description

Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you'll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.

The Ford Credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will work as a team to manage service levels and achieve common goals. We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.

NOTE: Although this is a remote Bilingual (French/English) Account Services Representative position there is a requirement to attend the training in person, located in Edmonton, Alberta (may be a minimum of 2 weeks). There may be additional requirements to periodically attend on-site during the probationary period. In order to be eligible for this position you must reside in the Edmonton area.

Responsibilities

 

• Work effectively in a remote team environment to manage tasks with a high level of accuracy
• Answer inbound/place outbound calls with customer and dealer satisfaction as a priority
• Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed
• Resolve customer and dealer concerns in a positive and professional manner

Qualifications

 

• Bilingual (French/ English)
• Ability to handle multiple tasks and well organized
• Strong oral and written communication skills
• Proficient computer skills (i.e. Microsoft Teams, Word, Excel, PowerPoint, Outlook)
• Independent problem-solving skills