Software Developer (Technical Support)

Job Description

At Ford of Canada, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

The Ford Pro Technical Software Developer is to action and resolve technical issues impacting Ford Pro Charging and Intelligence solutions impacting customer's ability to successful use the solution to optimize business and fleet needs.

Responsibilities

The primary responsibilities for this position include but are not limited to:
 

• Become the Voice of the Customer within Ford Pro Canada customer enablement while maintaining a customer-centric mentality and behaviour at all times
• Monitor, prioritize and drive actions to address customer quality concerns from various sources, such as: fleet customer critical issues, technical hotline, business account feedback, etc.
• Take a central role in resolving quality issues within respective critical metric
• Use Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support accurate prioritization on improving Traditional Quality Metrics
• Pro-actively drive investigations and take actions to deliver traditional/leading metrics that correlate to an outstanding customer experience
• Support creation of an up-to-date quality framework encompassing all connectivity features
• Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all connected vehicle features.
• Proactively identify and capture peer support to quickly solve any issues affecting customers
• Propose methods to reduce unnecessary toil and manual work related to quality issue management

Qualifications

Minimum requirements we seek:
 

• Bachelor's in Electrical Engineering, Computer Science, Information Technology, Data Science or other scientific field of study
• 2+ years of experience in handling connected vehicle related quality concerns
• 1+ year of experience with querying and utilizing large datasets to prove/disprove theories/investigations
• 1+ years of experience with JIRA

Our preferred qualifications:
 

• Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA
• Green belt and/or Black belt is a plus
• Solid understanding of vehicle electrical architectures and components
• High level of interpersonal skills to effectively connect with a diverse group of people and cross-functional teams
• Ability to respond and prioritize several demands from different teams and point of view
• Ability to drive quality/performance attitude into different levels inside the company
• Maintain resilience as new tools/processes are established upon teams already working with other demands

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications. 

Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.