Service Writer

GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business. 

Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.

Service Writer

Key Responsibilities: 
 

1. Quotes Creation and Management:
2. Customer Updates:
3. Obtaining Approvals:
4. Scheduling/Closing RO's
5. Walk-In Customer Assistance:

Qualifications:
 

• High school diploma or equivalent; associate or bachelor's degree in business or related field an asset. Technician 310T or 310J designation preferred.
• Technical knowledge within truck and coach and transport trailer with reefer knowledge is an asset.
• Proven experience in customer service, administrative support, or a related role.
• Transportation Experience. Understand this sector of business.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in using office software and scheduling tools. Cetaris knowledge an asset.
• Ability to handle sensitive information with discretion.
• Friendly and professional demeanor, especially when interacting with customers in person or over the phone.

Additional Skills:
 

• Experience with CRM (Customer Relationship Management) systems is a plus.
• Ability to work independently as well as part of a team.
• Strong problem-solving skills and attention to detail.

At GoRight, we are dedicated to fostering a culture of belonging that enables us to serve the diverse needs of our community effectively. As part of our commitment to equity, diversity, and inclusion, we value applicants who have demonstrated a similar dedication and recognize the importance of diverse perspectives, experiences, and expertise in achieving our mission. 

We are committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require an accommodation, please email us at careers@gorightfleet.com. 
Stay connected and follow us on social: LinkedIn, YouTube and Twitter.

Other details
 

• Job Family Operations
• Pay Type Hourly
• Employment Indicator Permanent

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