Adventure Experience Coordinator

Are you passionate about creating exceptional customer experiences and fostering a welcoming, engaging environment? We're looking for a great candidate for the role of Adventure Experience Coordinator to join our dynamic team! In this role, you will play a vital part in delivering a seamless and memorable journey for our customers, all while maintaining a high standard of service and organization at our dealership. This is a Regular, Full-time position working out of our Abbotsford Dealership, BC. This role directly reports to the Senior Sales Manager.

Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer's vacation dreams are realized.

WHY JOIN OUR TEAM
We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

 

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

Key Responsibilities:

 

• Customer Greeting & Engagement: Greet and welcome customers upon entry to the dealership, ensuring they feel valued and at ease as they begin their visit.
• Traffic Management: Efficiently manage the flow of customers between departments, ensuring that they are quickly connected to the appropriate team member (Sales Consultant, Service, Parts, etc.).
• Up System Management: Assist in managing the Up system alongside Sales Consultants, helping to ensure the timely and efficient handling of customer inquiries and appointments.
• Customer Lounge & Coffee Station Management: Oversee and maintain the customer coffee station and lounge area, ensuring a clean, organized, and inviting space for our visitors to relax.
• Prospect Information Entry: Accurately enter prospect management information into our IDS system, helping to maintain up-to-date records and follow-ups.
• Traffic Logs & Reporting: Update daily traffic logs on a weekly basis, keeping an organized record of customer visits, inquiries, and other related metrics.
• General Cleanliness & Organization: Maintain a tidy and organized Adventure Experience Coordinator podium and surrounding areas, ensuring the dealership remains welcoming and professional.
• Additional Duties: Assist with any other tasks as directed by the Senior Sales Manager, contributing to the overall efficiency and success of the dealership.

What We're Looking For:

 

• Customer-Centric Mindset: You should have a natural ability to make customers feel welcome, valued, and informed.
• Strong Organizational Skills: The ability to multitask and stay organized in a fast-paced environment is essential.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal team members.
• Team Player: Ability to work closely with the Sales team, Service department, and other staff members to provide a cohesive customer experience.
• Detail-Oriented: A keen eye for detail, especially when managing customer information and maintaining a clean and organized environment.
• Experience: Prior experience working within the hospitality industry in a customer-facing role, especially in hotels, restaurants and automotive or retail, is a plus

Hourly Rate: $20.00 - $22.00 depending on background and experience.

If you are passionate about delivering exceptional customer experiences and want to play a key role in shaping the brand experience at our dealership, we encourage you to apply. Join us in delivering an outstanding Adventure Experience for every customer!