Lease Manager

Lease Manager

Honda of Thornhill, Thornhill, ON L4J1A1

Are you a dynamic and driven professional with a passion for customer service and business growth in the automotive industry? Do you thrive in an environment where your expertise can make a real difference? We're looking for a Lease Manager to join our team at Honda Thornhill and take charge of leasing services and renewals, while driving customer retention and satisfaction.

What You'll Do

As the Lease Manager, you will play a key role in fostering relationships with clients and guiding them through their leasing journey. You'll have the opportunity to work with a robust client database to promote and sell cash, lease, and finance renewals, all while maintaining a positive and customer-focused retail environment.
 

• Promote & Sell: Actively engage clients through Service Department Databases, Auto Alert, and portfolio management tools to promote leasing and renewal opportunities.
• Customer Education: Provide customers with clear, thorough explanations of leasing options, aftermarket products, and extended warranties.
• Coordinate & Organize: Monitor appointments and manage customer account information using One-Eighty, ensuring all information is accurate and up-to-date.
• Build Relationships: Focus on client retention through thoughtful communication and timely follow-ups on leasing services and renewals.
• Administration: Complete all necessary paperwork for vehicle sales and leases efficiently, ensuring accuracy and compliance with dealership processes.
• Continuous Learning: Stay informed about new products, services, and features, ensuring customers have the most up-to-date information.

Skills and Qualifications 

 

• Valid OMVIC License

• 2-5 years of experience in similar capacity and/or administration is required.

• One-Eighty and CDK experience is required.

• Proficient with the following computer environments: Microsoft Office, Internet Explorer and Outlook.

• Valid Ontario Driver's License and a clean driver's abstract.

• Excellent interpersonal and customer service skills.

• Must be able to communicate in verbal and written English.

• Ability to work cohesively with employees and managers as part of a team.

Why Work For Pfaff? 

 

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.

• Health Benefits - full-time employees have access to health, dental, long-term disability and life insurance.

• Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!

• Growth Potential - we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.

• Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted. 

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.