Engine Field Service Technician - Level II

Job Description

We are looking for an experienced Diesel engine field service technician to join our team in Mississauga.

This is a field service position working on heavy duty, high horsepower engines. This is a customer facing role. This role will service the GTA.

In this role, you will make an impact in the following ways:
 

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Identifies additional service opportunities with customer.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Responsibilities

In order to be successful in this role you will need the following:

EDUCATION, LICENSES, CERTIFICATIONS:
 

• Red seal certified 410T or 421A is mandatory
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE:
 

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience
• Hold or maintain clean driving record.
• Experience with diesel engine repair and maintenance is preferred
• Natural Gas certification is a benefit as is Marine engine experience.
• Experience dealing 1:1 with customers is a great benefit
• Clean driving abstract is essential
  
  COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Qualifications

Preference will be given to candidates with a valid 310T and/or a valid 421A License

About Us

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.