Account Manager, Ford Pro

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

This position identifies relevant customer needs, prioritizes initiatives and company investments, and As a Ford Pro Account Manager, you will be the face of Ford Pro, responsible for strategically managing a portfolio of assigned account(s) for commercial customers purchasing commercial fleet software & services.

Responsibilities

YOUR IMPACT:

Be a Client Champion
 

• You will foster strong relationships with key client executives, serving as their primary point of contact and ensuring the delivery of their technical and operational needs to drive high customer satisfaction.
• Stay current with new Ford Pro systems, policies, and procedures to support client inquiries.
• Provide the management team with insights into how customers use the fleet programs. What they like, don't like, and new functionality that would help them better manage their vehicle fleet.
• Escalate customer concerns and maintain customer open issues tracking and drive to resolution
• Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers

Develop Deep Client Relationships
 

• Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
• Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship.
• Develop customers account plans for all assigned customers by leading a joint company/customer planning process that establishing a clear action plan for success.

Revenue Expansion
 

• You will develop and implement a comprehensive client success strategy that aligns with Ford Pro's business objectives. This strategy will focus on increasing client adoption, retention, and growth, while maximizing the value clients receive from our solutions.
• You will manage a client portfolio, retaining and growing client revenue, to achieve annual growth.
• Grow sales, and profitability through proactive management of assigned customers' relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure.
• Manage contract renewals and extensions

Deliver Operational Excellence
 

• You will work with client onboarding, implementation, and ongoing support to ensure client adoption and satisfaction. You'll establish a framework to measure key performance indicators (KPIs) and demonstrate the value delivered to clients.
• Assist customers with maximizing the value they receive from the products and services delivered. Monitor usage, offer and provide training on functionality not being utilized by the fleet customer.

Qualifications

The minimum requirements we seek: 

 

• Bachelor's degree (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required. )
• 10+ years in Customer Success and Account Management experience

Our preferred requirements:
 

• Prior Fleet account management/sales experience
• Prior experience working with Dealers and/or Commercial Fleet customers
• Experience working with 3rd party suppliers
• Adept user of Microsoft Office, especially Microsoft Excel
• Familiarity with Salesforce
• Comfortable meeting with and talking to customer contacts at all levels
• Understanding the fleet management space, such as understanding the lifecycle of a fleet vehicle, calculating the total cost of ownership, and helping a customer reduce costs.
• Highly motivated, self-starter with the ability to think creatively and operate in a dynamic white space environment, specifically concerning solution development.
• Strong interpersonal skills for building client relationships and effectively communicating with other sales team members.
• Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment
• Ability to identify business needs and effectively communicate needs to a product development team
• Ability to provide problem-solving, analysis, and critical thinking
• Ability to analyze complex data and draw appropriate conclusions & recommendations
• Courageous and persuasive in pursuit of doing what's right for the customer and the business

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford of Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require. 

Candidates for this position must be legally entitled to work in Canada. Ford Motor Company of Canada, Limited does not sponsor work permit applications.