Parts Advisor

Description

Are you ready to seize an incredible opportunity with the largest RV dealer in the industry?

Looking to advance your career in a dynamic environment?

We are looking for a highly motivated, enthusiastic team player to join our Kelowna, BC Dealership as Parts Advisor. This is a Full-Time, Regular position.

WHY JOIN OUR TEAM

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal: to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada's sole coast-to-coast RV sales & rentals dealership and we are looking for the best to join our team for our ongoing growth journey.

"We're proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service."

OURVISION

TobeCanada's#1RVAdventureCompany,inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

OURMISSION

Asateam,wedoeverything possible toensureourcustomers'RVadventuredreamsarerealized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

 

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products

Job Responsibilities include but are not limited to:

 

• Adhere to the company's Mission, Vision & Values
• Assist in retail customer purchases
• Knowledge of the location of all parts and installation techniques
• Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
• Verify prices and enter orders into the computer
• Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
• Ability to provide substituted parts information for obsolete/upgraded
• Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide answers to customers
• Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system
• Merchandise new parts
• Transport parts to and from service technicians to maintain technician efficiency
• Enter sale prices into the computer
• Replace price stickers when pricing changes or when stickers age
• Clean, organize and stock the till area, shelves and displays
• Make signs for weekly/monthly sales
• Stock return slips and bags
• Update received parts to correct inventory bin location and move parts to correct location upon receiving
• Discard and recycle boxes, crates, garbage, etc. to proper bins
• Empty garbage containers
• Keep and maintain all aspects of parts areas clean of dirt, debris, and clutter
• Cover shifts for coworkers' scheduled time off and sick days
• Retrieve required information needed for parts orders
• Control shipping & receiving of all parts and accessories
• Maintain a clean and safe warehouse environment
• Writing waybills
• Return parts in a timely manner
• Inventory cycle counts per quarter/per year
• Update purchase order comments with the newest information
• Answer the phone if others are unable to attend to the call
• Any other task and activity as assigned by the Manager

To be successful in this job role, you should:

 

• Have exceptional customer service
• Be mechanically inclined
• Have a passion for the outdoors
• Have retail parts and inventory experience (considered an asset)
• Have basic computer skills (Word, Excel, Outlook, etc.)
• Availability on weekends is a must.

Salary range -$20- $25 /hr depending on experience.

"If you're excited to join a forward-thinking company that values passion, expertise, and community, we want to hear from you! Please submit your application, including your resume and cover letter. Please note that background checks will be conducted as part of our recruitment process. We thank all candidates for applying; however, only those selected for an interview will be contacted."