Virtual Tesla Advisor, Melbourne

As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat. 
You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets. 

Responsibilities
 

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla's product offering and answering questions
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's
• Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
• Ensure close and tailored communication with customers at all touch points.
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
• Ensure excellent customer service and individual solutions for our customer
• Help create, maintain and develop sales and delivery pipelines in line with expectations
• Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
• Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Perform additional responsibilities as assigned to meet business needs
• Manage any additional duties to support wider business requirements.
• Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership

Requirements
 

• Experience in providing excellent customer service in a fast-paced environment.
• Confident in creating great conversations and relationships tailored to the customer's needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
• Ability to thrive in a team-based environment and achieve common goals
• Great problem solving skills, and strong ability to take initiative and be proactive.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Resilience, adaptability and a constant desire to develop
• Capable of working autonomously as well as in a team.
• Positivity, enthusiasm and a passion towards the mission of Tesla.
• Confident in learning and adapting to multiple technologies.
• Able to communicate, read, and write effectively in the English language on all levels
• Have the required language skills if required by our local markets
• Good knowledge of MS Office

Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
 

• Employee Stock Purchase Plan (ESPP)
• Parental leave (no minimum employment period)
• Primary carers - 18 weeks at full pay or 36 weeks half pay
• Secondary carers - 6 weeks full pay
• Employee Vehicle Loan Program
• Novated Leasing (AU only)
• Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them
• Bike to work - $10 per day if you cycle to work
• Birthday Leave & Volunteer Leave