Corporate Sales Support Case Management Representative - S

Back Office is looking for someone with Corporate Sales knowledge to support our team! If you are looking for an opportunity to leverage your skill and learn something new, we want to hear from you!

Please ensure you have Manager approval and express your interest no later than Sunday December 22nd, 2024.

What You'll Need
 

• Accomplished and Successful in current role, with full support of Supervisor and Manager
• Knowledge and understanding of Automotive industry as well as CT Retail Policies and Procedures
• Adept at reacting to planned and unexpected tasks effectively & efficiently
• Articulate and professional in conveying thoughts and messages to others
• Maintains a positive customer perception of the Canadian Tire Brand
• Time Management skills
• Flexible and adaptable
• Excellent problem solving and negotiation skills
• Lead by example by using the CARE/ Art of Communication in every customer interaction
• Previous experience/background in the automotive industry will be an asset
• Bilingual (English/French) will be an asset

Who you are
 

• Effective communicator that demonstrates the Art of Communication model
• Ability to adapt to a continuously changing role and environment
• Proficient with technology (Microsoft Office)
• Applicants must be successful in their current role
• Automotive parts and power tool knowledge is an asset
• Agile and innovative individuals, who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
• Creative thinkers who take initiative and are capable of building, launching, and managing projects/programs that drive results for our customers
• Problem solvers with the ability to analyze and prioritize to meet business objectives
• Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

What you'll do
 

• Support our existing ACMR team with customer's automotive cases during peak seasonal and vacation times.
• Develop strong team relationships contributing to a positive work environment
• Leverage your problem solving and Customer service skills to collaborate with stores and customers to resolve customers Service Centre or Automotive concerns
• Learn new systems to support resolution.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations 

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.