BDC Service Specialist - Capital Automotive Group

Company:
Capital Automotive Group Inc./ DBA Capital Automall

Are you Sales driven? 

Do you enjoy communicating with customers? 

Do you have a passion for the automotive industry? 

Then we have a Permanent Full-time position open for an individual like yourself. We are looking for a Service Specialist to join our Business Development Centre (BDC)!

The BDC Service Specialist will assist Capital Auto Group's Service department by receiving all incoming service calls, scheduling appointments, and reaching out to our current customer base due for regular maintenance. You would be a key member of the team to establish relationships with our customers and drive business in the Service Department.

If you are hard-working, passionate, and determined then the Capital Automotive Group is for you!

The Job
 

• Ask the customer qualifying questions to uncover needs, and directs calls appropriately
• Ensure that service advisors receive messages promptly
• Make service appointments if service advisors are unavailable; route appointment information to the appropriate service advisor
• Provide reporting to dealership management
• Seek opportunities to drive our Service department, generating new business and looking for opportunities for service appointments with existing customers

The Qualifications
 

• High school diploma or equivalent
• Excellent oral, written, and interpersonal communication skills
• Extensive customer service or sales background is an asset
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills

Capital Automotive Group stands out among the rest - we truly value our people and their contributions! We offer challenging, meaningful work in a dynamic environment, exceptional leadership and mentorship opportunities, and the support to succeed. We are a passionate group, and our growth plan will result in continuous advancement opportunities. Join us and ignite your career!

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers' lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.