Automotive Customer Service Representative (Collision Center)

Winnipeg, Manitoba, Canada,

Winnipeg

Offre publiée le : 2024-12-17
 

Détails du poste

  Secteur : Automobile
  Spécialité : Admin. - Dir. service à la clientèle
  Horaire : À déterminer
  Type de poste : Permanent
  Salaire : $45,000.00 - $55,000.00 per year
  Langue(s) parlée(s) :
  Langue(s) écrite(s) :

Description du poste

Join the ride!

Position: Customer Service Representative 

McNaught Collision Centre

Location: Winnipeg< MB 

Classification: Full Time 

Salary Range: $45,000 - $55,000

Part of a bigger team. 

McNaught Collision Centre is proud to be part of the AutoCanada Collision Centres' network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

Your area of focus.

In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their repair experience. Your primary responsibility will be to ensure a smooth and positive interaction for customers as they navigate the collision repair process.

What drives your day-to-day?
 

  • Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
  • Outbound calls to customers to schedule appointments (Estimates and Repairs)
  • Outbound calls to customers with status updates
  • Assist with customer appointment check-ins and customer deliveries
  • Update internal systems with detailed/accurate notes
  • Assist with accounts receivable
  • Assist with in person customer service as well as office work


What are the must-haves...
 

  • High School Diploma
  • Experience in customer service or sales, preferably in the automotive industry
  • Knowledge of Body Shop Connect, Repair Centre, Mitchel Connect, or Progi would be an asset
  • Experience with Excel
  • Strong organizational and time management skills
  • Must possess a valid driver's licence and a safe driving history
  • Excellent verbal and written communication skills


The Perks.
 

  • Competitive Compensation and Benefits Package
  • Employee Vehicle Purchase & Service Plans
  • Employee and Family Assistance Programs
  • Company-wide appreciation events and contests throughout the calendar year
  • Professional development and the opportunity to grow your career


And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. 

If you think you're a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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INCC 

Automotive technician, auto tech, auto repair, vehicle repair, mechanic, mobile mechanic, journeyman, journey man, master technician, line technician, maintenance technician, red seal, apprentice technician, technician a tech, b tech, c tech, a-tech, b-tech, c-tech, lube tech, oil change, tire technician, general service technician, service tech, GST, alignment technician, suspension, diesel, diesel, commercial, fleet technician, fleet maintenance, ev tech, diagnostic, transmission, RST, certified, Stellantis, Ford, Honda, Toyota, GM, General Motors, Chrysler, Dodge, Jeep, RAM, Acura, Alfa Romeo, Aston Martin, Audi, Bentley, BMW, Bugatti, Buick, Cadillac, Chevrolet, Chevy, Ferrari, Fiat, GMC, Jaguar, Land Rover, Lamborghini, Maserati, McLaren, Mercedes-Benz, Mercedes, MB, Porsche, Hyundai, Kia, Nissan, Infiniti, Mazda, Mitsubishi, Lexus, Lincoln, Lotus, JLR, Mini, AMG, Polestar, Rivian, Rolls Royce, Rolls-Royce, Subaru, Tesla, VW, Volkswagen, Autobody Repair, Refinishing, Paint Application, Surface Preparation, Sanding, Masking, Color Matching, Spray Gun Operation, Clear Coat Application, Quality Inspection, Detail-Oriented, Automotive Finishing, Safety Protocols, Automotive Paint Systems, Restoration, Paint Mixing, Defect Correction, Vehicle Detailing, Team Collaboration, Problem-Solving Skills

Formation(s)

 

Pour toutes questions ou commentaires, veuillez communiquer avec notre service à la clientèle au (514) 321-2888 Appelez maintenant: (514) 321-2888