Team Lead - Smart Client

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun! " 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

The Role:

 

• Participates in weekly interdepartmental meetings with the Director of US Operations to review project status, discuss issues and future needs.

• Manages the assigned IT staff including planning, appointing, directing and evaluating work in this area.

• Participates in interviews and provides recommendations for hiring staff to meet corporate requirements.

• Performs annual evaluations for assigned IT staff.

Project Management 
 

• Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues:

• RDP connections

• Printers and other peripherals

• Payroll integration

• Connections to multiple sites for larger dealership groups
• Capitalizing on already established methods, develops a stream-lined process to install Smart Client.
• Works with Director of US operations to identify strategic groups, geographic areas where customers are concentrated, and dealerships that are close to PBS office locations that can be targeted.
• Works with the marketing department on a campaign to educate the customers about the migration
• Also communicates with customers to schedule installs and address any concerns.
• Works closely with internal teams such as IS Tech, Tech Services, DIT, and Development on progress and any technical challenges that need to be escalated.
• Conduct internal pre-install and post install reviews, to identify any potential or new problems, and take the steps necessary to eliminate recurrence of those problems on future installs.

Record Keeping & Misc. Responsibilities 
 

• Build a dashboard and identify KPI's that will show progress
• Seeks to gain a better understanding of our products through continued training, review of manuals, etc.
• Mentor and guide more junior technical resources.
• Other work-related duties as assigned by management.

Qualifications 

 

• Computer degree and 2+ years industry experience required.
• Computer hardware, software and networking experience required, including MS Windows Server and Client operating systems, printers, and peripherals.
• Supervisory experience is desired but not required.
• Knowledge of the automotive dealership environment is desired but not required.
• Systems Thinking - the ability to see how parts interact with he whole (big picture thinking)
• Interpersonal and leadership skills - collaboration, facilitation, and negotiation skills.
• Emotional intelligence - self-awareness, confidence, ability to manage conflict, empathy
• Communication skills, both written and spoken
• Ability to explain complex technical issues in a way that non-technical people may understand
• Ability to quickly learn new technology, such as complex hardware and software applications
• Project and program management planning and organizational skills
• Customer service orientation
• Time management and prioritization

Working conditions and equipment 

 

• This is a full-time permanent role, PBS works a 40-hour work week
• This position will require travel up to 2 weeks per month, with the ability to travel throughout Canada and the United States.
• Stock laptop provided at time of hire

Physical requirements 

 

• This position can require long periods of sitting or standing and extended use of a computer and phone.
• Sit/stand desks are available when working in the office environment.
• Lifting to a light level (up to 20 lbs./10 kgs on an occasional basis, and up to 10 lbs./5 kgs on a frequent basis)

Direct reports 

 

• Smart Client Technical Support Representative - Tier 1

Other details
 

• Job Family PBS CS Support
• Pay Type Salary
• Travel Required Yes
• Travel % 25

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