Bilingual Loss Recovery Representative (English/French)

Location(s): Greater Toronto Area
Job Schedule: Full-time, Hybrid.
Degree Level: Bachelor - preferred
Visa Sponsorship: Not Available

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation.

At Nissan, we're not just building cars, we're revolutionizing mobility. We're a global leader with a heritage of innovation, and we're searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey. 

Learn more about Nissan's future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Bilingual Loss Recovery Representative to join our team in Mississauga, ON (Hybrid).

This role will be responsible for maximizing salvage recoveries while minimizing collection costs and losses. Incumbent will be responsible for monitoring and analyzing the activities of the 3rd party collection agencies/ Legal counsel. Incumbent is responsible for the day-to-day operations of the insurance tracking position and the insurance claims departments.

A Day in the Life:
 

• Assess all loss recoveries files to determine optimal course of action for recovery of the account - Review account history, prior collection activity and financial stability of customer and co-signor; Utilize research tools to obtain and analyze information, i.e. credit bureaus, CSRS searches. 25%
• Assign accounts to collection agencies - Monitor and manage their activity/progress to ensure prompt results. 25%.
• Assign accounts to legal counsel - Provide legal counsel with clear written instructions and required back up documentation; Monitor progress of file and request ongoing up-dates as required. Collaborate with legal counsel throughout the process, review their recommendations and provide feedback and input. 5%.
• Administer outsourcing Programs/Parameters - Provide recommendations to management with respect to establishing/modifying parameters to enhance the program; Co-ordinate with agency to develop process to close accounts and payment reporting; Ensure accounts are assigned according to parameters set by NCF; Identify potential problem areas and submit recommendations to management. Administer bankrupt accounts - pursue trustee to obtain additional details where required. Administer bankrupt accounts - pursue trustee to obtain additional details where required. Engage additional outsource companies as required.
• Reporting - Develop monthly reports for management that provide performance comparisons for collection agency and internal collections. Evaluate results and submit recommendations to management; Bi-weekly reports to collection agency for payments received on outsource accounts. 10%
• Administer accounts in house - Contact customers to make payment arrangements and initiate follow up. Issue past due notices/address customer complaints promptly and professionally; Commence legal proceedings in Small Claims Court where deemed appropriate; initiate skip trace process on charge off accounts where customer still has our security. 10%
• Miscellaneous Items - Identify potential risk areas within NCF and bring to the attention of management; Review activity on repossession and skip accounts and submit recommendations with respect to deficient items. 5%
• Maintains day to day operational queues where established and required and provides management with operational reporting. 5%

Who We're Looking for:
 

• Excellent English and French communication skills, both verbal and written
• University degree is preferred.
• Experience working in Collections OR Accounts Receivables is required.
• Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required.
• Must have good analytical skills, have an eye for detail and accuracy, and be able to communicate clearly and effectively.
• Required to make decisions on taking a payment from a customer's account and updating customer information on the system to keep it current, as well as problem solving and skip tracing for customers that cannot be located.
• Must be Eligible to work in Canada, as NCI does not provide any sponsorships.

What You'll Look Forward to as Bilingual Loss Recovery Representative at Nissan Canada:
 

• Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.
• Be where you need to be: Feel empowered at work with our "Be where you need to be" approach to work based on your role. This offers a realistic, modern approach to work based on the expectation for the position.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company's way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the sixth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time. **

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations. 

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada