Jr. Service Advisor

Join the ride!

Position: Jr. Service Advisor 

Dealership: Nurse Cadillac Chevrolet 

Location: Whitby, Ontario 

Classification: Full time, Ontsite, **Immediate Vacancy**
Salary: $20.00 per hour 

Nurse Cadillac Chevrolet is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. 

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that's right for you. Working here is fast-paced, non-stop, and a little unpredictable-and we love it.

Your area of focus.

A Jr Service Advisor with be esponsible for assisting customers with their vehicle service needs, oil changes and tire changes, and other automotive needs. They act as a liaison between customers and technicians, explaining recommended repairs, gathering vehicle information, and providing cost estimates. Junior Service Advisors help schedule appointments, ensure customer satisfaction, and manage service records. They typically assist senior advisors and service managers in the day-to-day operations, learning to communicate effectively, handle customer concerns, and stay informed about automotive services and product offerings. The role requires strong communication skills, attention to detail, and a basic understanding of vehicle maintenance and repair processes.

What drives your day-to-day?

 

• Estimating the cost and time needed for a list of repairs suitable for a Jr. Advisor
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle's problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers' vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves...

 

• Some experience in a dealership service department is considered an asset.
• CDK experience is an asset
• Some automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology
• Must be authorized to work in Canada
• Must have a valid driver's license
• Bilingual language skills preferred (French and English, as this role may be required to communicate in French and English)

The Perks. 
 

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. 

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. 

If you think you're a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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